Frequently Asked Questions
Everything you need to know about your Tropez Official experience.
How long does shipping take and what are the costs?
We offer standard and express shipping worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on your location. Shipping costs are calculated at checkout, with free standard shipping available on orders over $150.
What is your return and exchange policy?
We want you to love your purchase. If you are not satisfied, we accept returns and exchanges within 30 days of delivery. Items must be in their original condition, unworn, unwashed, and with all tags attached.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. As our collections range from tailored to oversized fits, we recommend checking the 'Fit Note' section on the product description for the most accurate sizing advice.
Which payment methods do you accept?
Tropez Official accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay in select regions.
Where are your garments manufactured?
Quality and ethics are at our core. Our collections are designed in-house and produced in boutique factories across Europe and Asia that adhere to strict fair-labor practices and high-quality craftsmanship standards.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website so you can monitor your delivery in real-time.